Support

Include the shop domain, the approximate check time, and the failing step shown in Change Guard. Never send passwords, API secrets, customer details, or payment information.

Before contacting support

1. Open Run history and confirm the latest result.
2. If the storefront is password-protected, save the password only in the in-app Storefront access section. Never email it to support.
3. If Shopify challenges automated requests, create Web Bot Auth credentials in Shopify, save both signature fields only in the in-app Storefront access section, and renew them before expiry. Never email them to support.
4. Re-run the safe check after the latest store change.